E116: Managing Expectations (Fannit)
January 23, 2020
Clients have expectations of agencies and agencies have expectations of clients. How do you ensure that these expectations line up?
Clients have expectations of agencies and agencies have expectations of clients. How do you ensure that these expectations line up? Amy talks with Tony Lael of Fannit about what it takes to manage expectations in a way that will ensure a successful long-term business relationship.